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Returns & Exchanges
At Dionis Goat Milk Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on new or gently used products within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Package Your Items
Securely pack the goat milk skincare products in their original packaging to ensure they arrive safely back to our facility.
3
Affix Shipping Label
Print the prepaid shipping label provided through the portal and attach it to the outside of your return package.
4
Receive Your Refund
Once we receive and inspect your items, we will issue a refund to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing